- Merbag S.A.
- CashBox™, Cash Service Center™, Professional & Software Service™, Server Outsourcing™
- Pascal Urbin
Merbag S.A. is the holding group for the Mercedes Benz brand and is renowned worldwide for its dedication to excellence. ‘The best or nothing’ even adorns their website, which is why we were pleased when they approached us with a problem.
Over a number of years, MB Luxembourg installations were experiencing a gradual reduction in the use of cash, and a corresponding increase in the number of debit & credit card transactions.
Increasing cost of cash
The result was that cash management had become an expensive task, with employees devoting a number of precious hours every day to issuing floats, counting cash, then balancing and reconciling.
After a thorough investigation, it was discovered they could automate their cash handling process with the introduction of CashBOX and cash handling hardware at the Point of Sale, and Cash Service Center in the back office as a processing tool for all cash, and non-cash payment methods.
Reduced cost of cash
The time, and cost of processing cash has been successfully reduced. Cash on hand has been streamlined, and float issuing, exchanges and end-of-day handling processes have been completely automated.
Enhanced staff experience
The new system is incredibly easy to use, and there is even visibility of the status of cash inventory in real time. Include the fact that end-of-day handling has been removed as a task, all of this adds to overall staff satisfaction levels, as does the fact that employees can now clock in and out without a manager being present.
Automated invoices & error prevention
There’s also an invoice settlement reconciliation system that interacts with the customers Accounting SAP module, tracking all daily payment transactions, and a built in module that guards against administrative and book keeping errors.
Secured cash management
Exposure to cash has been eliminated, and shrinkage prevention introduced. The system also has the ability to detect counterfeit & fraud, so the potential for loss there, has been completely eliminated too. Finally, there is a remote, four eye principle safe lock management system, so the security of cash is assured.
Increased business intelligence and productivity
The additional, unexpected benefits above greatly increased the business intelligence available to MB Luxembourg, and the overall result was an increase in productivity, which was well received by all.