How to keep the service level in smaller bank branches with only one employee?
The “Deutscher Genossenschaftsverlag” belongs to one of Germany’s largest banking group and the sheer size, and number of branches involved, presented a challenge. How to keep the service level in smaller bank branches with only one employee? This leads to expanding the selfservice operation by offering branch wide cash order services. Now a locker system inside the branche allows direct access for CIT and the customer.