• Product: Cash Service Center – Enterprise Cloud
  • Contact: Bunnings Debbie Perano, Loss Prevention Manager, Australia & New Zealand


In 2016 Glory NZ won a tender from a large hardware retailer in New Zealand to supply the cash infinity range of products. As part of this collaboration Glory NZ agreed to investigate ways for managing the cash collection and ordering on behalf of the retailer.

Although the devices supplied were highly functional in cash handling and reconciling for the end users there were still several issues to overcome when managing the cash and the cash held in the devices.  These issues included:

1. When ordering cash from the CIT (cash in transit) company, the amounts ordered were based on speculation and manual calculations. Often, they would be wrong resulting in over or under ordering. Under orders would lead to additional cash deliveries and costs. Over deliveries would create additional manual handling and storage issues for the client.
2. When the deliveries were completed, the CIT companies would often not complete critical functions such as emptying overflow boxes in the CI10, which would only be noticed when the devices would generate errors.
3. The cash levels needed to be maintained at the highest levels meaning the devices often had cash in overflow containers and cassettes that was not necessary and was an added expense to the business.
4. It was complex and labor intensive to manage CIT ordering on a larger scale with multiple locations and track their delivery cycles.
5. Cash Collections had to be done based on a schedule, meaning the cash collections were based on a date and not on the actual level of the device which would often lead to collect virtually no cash and risk to the site.
6. The retailer wanted an integrated system that reduce admin task from their business and optimised costs associated with CIT across their large network or stores.


Today,” CSC is ordering cash for the 56 stores and not missing a beat”.

When we first implemented the solution and because the client was used to reviewing their cash levels manually, we would receive calls from the customer raising concerns that the system didn’t order any cash. We would be able to explain that they either didn’t need an order yet or there was an order generating for the next day. The phone calls disappeared once the understanding and confidence in the system was evident.

Every morning CSC looks at the cash levels of the devices, calculates if it needs an order and then if the order is required it will create the order for review and confirmation.

It takes around 10 to 20 minutes to review the orders for all 56 stores, which are then automatically sent to the configured CIT Company’s around New Zealand.

Some of the features and benefits for the system include:

Not running out of cash and being able to predictively order cash for a just in time or as required basis minimizing the risk to the business. Trying to figure out how much cash to order by a feeling became a thing of the past.

Ordering cash collections by schedule or automatically within periods of time. The difference is that the scheduled will always pick up excess cash, but the automatic will only pick up when the cash levels reach configured levels. Both options would only order cash if it was required.

The cash levels could be reduced to levels that would still allow for maximum efficiency but would .

Any areas that the CIT company did not complete became obvious as it would be highlighted and escalated by CSC. Quickly we found that there was a training issue within the CIT company whereby not all of them understood that they needed to empty the coin overflow bin. The documentation and training were updated, and the issue was resolved immediately mitigating risk with device failures.

The CIT company received the orders on time, every time and they were able to enter the orders in the system without delay. They originally had concerns that the orders were coming a little late for them to enter manually into their system. We made a small configurable adjustment and changed the time the orders went out to suit. Eventually once the CIT company is capable, we will be able to send the orders via an API.

The result of the solution has meant that Direct Services has taken a very complicated and emotional environment and made it simple, and fast.